Ahmad Aldeek

Ahmad Aldeek

Business Development Manager

Monastir - Tunisia

Profile summary

Business Development Manager with 10 years of experience across customer service, sales, business development, and strategic account management. Applied skills in prospecting, cold calling, contract negotiation, and product knowledge within multicultural environments. Maintained proficiency in Microsoft Office, Excel, and marketing to support customer engagement and sales operations.

Career highlights

Partner and head of sales and marketing with WiiStudio since Feb / 2025

Key skills

SkillsCustomer Engagement Customer service Prospecting Cold calling Contract Negotiation Product and Service knowledge Sales Marketing Microsoft Office Excel Word Quote Preparation CRM Software Proficiency (e.g., Salesforce, HubSpot) Data Analysis & Reporting Digital Marketing Fundamentals (SEO/SEM, Social Media) Strategic Account Planning Project Management CRM
SalesLead Generation Negotiation Closing Pipeline Management
OperationsProcess Improvement Workflow Design Reporting Planning
DataPower BI Tableau
ProductRoadmapping Stakeholder Management Discovery

Professional experience

Account ManagerAug 2021 - Present
Digitalcook

•IT outsourcing. •B2B Leads Generation •B2C, Contract negotiation, Interviews. •Vendor Management. •Quotations and contracts. •Researched and analyzed customer feedback to improve products or services. •Drafted contracts outlining the scope of work and payment terms for customers. •Led meetings with clients to discuss objectives, timelines, deliverables, and budget constraints. •Developed long-lasting relationships with key accounts, resulting in repeat business. •Resolved problems, provided open communication, and recommended discipline and terminations. •Collaborated with finance personnel to foster streamlined accounts payable, accounts receivable, and payroll processes. •Addressed customer needs and discussed sales strategies within the company in areas of technical support, marketing, and operations. •Prepared proposals, requested information, and managed complex negotiations.

  • Researched and analyzed customer feedback to improve products or services.
  • Drafted contracts outlining the scope of work and payment terms for customers.
  • Led meetings with clients to discuss objectives, timelines, deliverables, and budget constraints.
  • Developed long-lasting relationships with key accounts, resulting in repeat business.
  • Resolved problems, provided open communication, and recommended discipline and terminations.
English TutorFeb 2020 - Jun 2021
FreelanceTunisia

Encouraged culture Of learning valuing mutual respect and responsibility and centered on deep exploration Of themes, Syntax, and rules Of written and spoken word.

Sales & Marketing Coordinator/PartnerSep 2019 - Jan 2020
Unity Path CompanyMonastir, Tunisia

•Built Strong vendor, agency and industry relations through frequent communication and interpersonal interaction. •Evaluated market and regional trends to identify and capitalize on new opportunities.

  • Built Strong vendor, agency and industry relations through frequent communication and interpersonal interaction.
  • Evaluated market and regional trends to identify and capitalize on new opportunities.
English TeacherAug 2018 - Jun 2019
Al Durra AL shareefa SchoolAmman, Jordan

•Designed and delivered engaging English language lessons tailored to diverse learner needs, fostering fluency and confidence in speaking, reading, and writing. •Assessed student progress through formative and summative evaluations, providing personalized feedback and support to ensure measurable improvement.

  • Designed and delivered engaging English language lessons tailored to diverse learner needs, fostering fluency and confidence in speaking, reading, and writing.
  • Assessed student progress through formative and summative evaluations, providing personalized feedback and support to ensure measurable improvement.
Customer Service RepresentativeSep 2017 - Mar 2018
ExtensyaAmman, Jordan

•Resolved customer inquiries, complaints, and issues providing insightful solutions. •Answered inbound calls to greet and assist Customers with various needs and questions. •Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.

  • Resolved customer inquiries, complaints, and issues providing insightful solutions.
  • Answered inbound calls to greet and assist Customers with various needs and questions.
  • Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
Receptionist and night AuditorFeb 2017 - Sep 2017
Movinpick Hotel & resortPetra, Jordan

•Balanced revenue sources and completed daily financial reports.

  • Identified guest needs to provide relevant information regarding hotel services and amenities •Tracked room revenue, occupancy percentages, and Other front office operating statistics. •Kept accurate accounting Of cash, credit transactions, and check payments. •Balanced property accounts and completed regular audits Of room charges and finances. •Answered inquiries regarding travel, dining, and entertainment options.
  • Balanced revenue sources and completed daily financial reports.
  • Identified guest needs to provide relevant information regarding hotel services and amenities
  • Tracked room revenue, occupancy percentages, and Other front office operating statistics.
  • Kept accurate accounting Of cash, credit transactions, and check payments.
  • Balanced property accounts and completed regular audits Of room charges and finances.
Receptionist and night AuditorSep 2015 - Feb 2017
Petra Moon HotelPetra, Jordan
ReceptionistJan 2014 - May 2015
La Maison HotelPetra, Jordan

Education

Bachelor's Degree, English Literature & LanguageApr 2017
Al Hussien Bin Talal University

3.2/4.00

Certifications

Project Management FoundationsLinkedIn2025-12-01T00:00:00.000Z
Elements of AI for businessMinnaLearn2025-10-01T00:00:00.000Z

Languages

Arabic · Native

English · Fluent